Update for 2020:
All Zola Amour pieces are now made to order especially for you, by Mims. We’re really excited about this new step because it means that from now on, we will only use material to make products that already have a loving owner. This is a huge leap forward as a company towards being zero waste, which is one of our huge goals for 2020.
It also means we can now offer custom fit garments, so if you know that your arms usually need to be longer, or you have a slightly long body, long or short legs, etc, you can ask us to make small changes for you, very simply by adding your request in the ‘notes’ section when checking out your order. Please be aware that if we make adjustments to the fit of the garment, we are unable to accept it as an exchange or return.
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As each piece is now made to order, please allow up to three weeks for delivery in the UK and four weeks elsewhere in the World.
All UK orders posted Royal Mail signed for:
First Class delivery is £5.00, products dispatched as soon as they have been lovingly handmade especially for you (we aim to do this within three weeks)
Purchases made on weekends or bank holidays will be processed the next working day.
We offer FREE SHIPPING for all UK orders over £100
Europe: £10 | Rest of the world: £15
We offer FREE SHIPPING for all INTERNATIONAL orders over £200
Exchanges or Returns:
We only accept returns that are unworn and new. If they are not in perfect tagged condition we cannot process the refund and they will be returned to you at your expense.
Please e-mail firstname.lastname@example.org for a return address.
Please be aware that if you opted to make use of our free service to alter the garment, we are unable to accept it as an exchange or return.
Please ensure you include your order number, whether it is a return or exchange.
If it is an exchange, please include the size and piece you'd like to exchange for, OR if you would prefer to exchange for a gift card.
. Please note we only take responsibility for the garment once it is back in our care, we would advise getting a proof of purchase. We offer free UK shipping for the piece that will be reissued, however international exchanges will be required to pay for shipping via paypal.